Zendesk Agent Account Added

Siddhant Mishra@Siddhant

•updated yesterday•0•0•0

Detects a new agent account in Zendesk. An agent can read customer conversations and correspond with customers under the organisation's name — which makes an unauthorised agent account both a data exposure and a channel for defrauding the organisation's own customers. Onboarding: ZENDESK is ingested via NXLog (Bloo extractor 831). Integration guide: https://bloo.io/docs/hypercloud/zendesk-connector BQL (Bloo Query Language): stream=iam where sourcename='ZENDESK' and action='USER_ADDED' | groupby user, targetuser, role